The information held by the SOA comprises correspondence and internet client records relating to information on our website and course enrolment. This may include but by no means limited to names, addresses, telephone numbers, email addresses, occupation and date of birth.
The information is secured on a database and within a secure website, and is not available for any secondary purpose. This includes non-disclosure of any client information and a prohibition on the passing on or selling of any personal data without your permission.
Staff involved in the mailing and emailing administrative tasks use the information on a day-to-day basis as an intrinsic part of SOA’s operation. The information is updated as required. Students wishing to have their information deleted from the student database are treated with respect and their wishes are carried out.
Hardcopy printouts or electronic files from the student database are destroyed or securely archived depending on legal requirements.
WHAT IS PERSONAL INFORMATION?
When we talk about personal information, we mean information or an opinion about an individual where you can tell or reasonably work out who the information or opinion is about.
We will only collect personal information about you that is relevant to our organisation . This may include general information such as your name, e-mail address, contact details and computers IP address.
You can generally visit our website without revealing who you are or other personal information. Where reasonably possible, personal information is only collected when you knowingly provide it. For example, we may need to collect such information to provide you with information or a service you have requested.
Our purpose for collecting personal information should be clear when we collect it. If you are uncertain, please contact us at the address below.
We may use technology to keep track of which sections of our website you visit for internal purposes, including to help us improve our website and other services.
USE AND DISCLOSURE
We will only use your personal information as allowed by law. This means we may use it for the purpose it was collected, as disclosed to you at the time of collection, or as otherwise set out in this policy. If we want to use your information for any other purpose, we will first seek your consent unless we are not required to by law.
We generally only use or disclose your personal information to help us to improve our website and services; supply you with goods, services or information you have requested, or to tell you about any new developments, offers or events we think may interest you.
We may also provide your phone number or email to another student that you will be directly working with throughout your course. We do this to allow student to work together to better their skills and maximize results. Please advise us if you are expressly against this.
Any information you post on bulletin boards or is communicated in chat areas becomes public information. Whilst we strive to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a chat room or bulletin board and you take full responsibility for the self-disclosure of such material.
We may use the feedback you provide as a testimonial on our website and other information material. We will only state your first name, your age and occupation on these testimonials. Please advise us if you would not like us to post your comments.
ACCESS TO PERSONAL INFORMATION
Please contact us if you would like to access personal information we hold about you. We will give you access unless we are allowed or required by law to refuse it. We may ask you to pay our reasonable costs of providing access.
If you believe personal information we hold about you is inaccurate or incomplete, please advise us. We will generally take reasonable steps to correct your personal information where inaccuracies are identified.
In certain circumstances, we may refuse to give access to your personal information or amend it. Usually we will explain why and, in the case of an amendment, make a note that you have disputed the accuracy or completeness of particular information.
SECURITY AND INTEGRITY
We cannot guarantee the security of information you may transmit to us. We will take extra care to keep your personal information secure, accurate, complete and up to date. If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it. We do not take responsibility for the security of information that is outside our control such as when it is sent by post, courier, facsimile or over the Internet.
CHANGES TO THIS POLICY
To keep up with regulatory, technical and organisational change, we may amend this policy from time to time by publishing the updated policy on our website. Please visit our website regularly to keep up to date with any changes.
For further information, problems or complaints regarding our information handling practices, please contact the Operations Executive by
Email: firstname.lastname@example.org or
Phone: 1300 443 429